SERVICE DEPOSIT POLICY
Booking Deposits
To secure an appointment at Cecilia Cole Clinic, a deposit is required at the time of booking.
Deposits are:
Non-refundable
Non-transferable to another person
Applied toward the total cost of your service
Cancellation & Rescheduling
We require a minimum of 48 hours’ notice to reschedule your appointment.
More than 48 hours’ notice → Deposit can be transferred to a new appointment (once only).
Less than 48 hours’ notice → Deposit is forfeited.
No-shows → Deposit is forfeited.
Change of Mind
Deposits are not refundable for:
Change of mind
Deciding not to proceed
Booking the wrong service
Anxiety or nerves on the day
Deposits cover practitioner time allocation, preparation, and lost booking availability.
POST-SERVICE REFUND POLICY
Due to the nature of cosmetic and paramedical tattoo and beauty services:
We do not offer refunds once a service has been completed.
Results vary based on individual skin type, aftercare, lifestyle, and healing response.
Additional sessions may be required to achieve desired results.
Adjustment Appointments
If you have concerns about your Lash results, you must notify us within 7 days of your appointment.
Where appropriate, we may offer:
A review consultation
A touch-up appointment (charged or complimentary at our discretion)
Australian Consumer Law
Under Australian Consumer Law, clients are entitled to a remedy if a service:
Was not delivered with due care and skill
Was not fit for purpose as agreed
Was not delivered as described
Refunds will not be issued for:
Change of mind
Personal preference
Dissatisfaction where the service was performed correctly
Normal healing variations
Failure to follow aftercare instructions